Terms and Conditions
Once we have received your order we will send a confirmation of your purchase to your e-mail. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
You may pay with either credit, debit cards, Klarna Checkout, Paypal or Payson 2.0 (invoice).
4. PAYMENT BY CARD
Pay with your Visa, AMEX or MasterCard securely over the Internet. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. by BILLGREN does not charge any extra costs for card payments. However, your bank may charge an additional fee depending on your card and bank. When paying by credit or debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, by BILLGREN may automatically cancel your order.
Within EU: £10
Amount for a free shipping rate: £98 EUR
Sweden, Denmark, Finland: Free shipping
USA, Switzerland, Norway: £10
Amount for a free shipping rate: £75 EUR
Your order will be delivered to your home address before 6 pm. DHL will give you a call ahead of delivery. The courier will require a signature upon delivery. If your are not available at the time of attempted delivery, you can arrange for a new delivery time with DHL or choose to collect from Service Point or Parcel Locker. Postcode can be changed to view DHL Service Points in different areasKindly note that delivery to rural addresses can result in longer delivery times.
Next day delivery* Sweden
1-2 days delivery time within EU
2-7 days delivery time Norway, Switzerland
*provided your order is placed before 2 PM CET
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.
All international orders are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local import duties and taxes, which you are responsible for.
If you refuse your order or if we cannot deliver the goods because of wrong or faulty information, we will deduct the shipping and any other fees such as import taxes and duties that have been added, from your refund.
DHL Freight Servicepoint
Your order will be delivered to your local delivery point. A delivery notification will be sent via text message or email when your package is ready to be collected.
1-3 days delivery time Sweden
1-7 days delivery time within EU
1-7 days delivery time Norway, Switzerland
Have you received an item which does not fit properly? Exchanges and returns will not incur any additional charges (free of charge with no return cost)
1. Please contact [email protected] with your name, your address, e-mail and the items you want to return.
2. You'll receive the label to place on the front of the package to print, so you can simply package up the items securely. Make sure the returns form is filled out and placed in your returns parcel.
3. Once we have receive your item, we will inspect it and notify that we have received your returned item/s. We will immediately notify you on the status of your refund after inspecting the item. Returns within 30 days will be refunded to the original form of payment.
5. PROMO CODES
Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honored.
All prices shown on the by BILLGREN's website, www.bybillgren.com, are including VAT, in accordance with the applicable legislation. In case an order will be shipped to a delivery address outside the EU, the VAT will be removed at the checkout.
Please note that in case of an order is shipped to an delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that by BILLGREN has no control over these charges and, since these charges are different for different countries, by BILLGREN cannot predict their amount. by BILLGREN advises you to contact your local customs office for further information.
Orders made in another person's name without his consent, or otherwise will be reported to the authorities. by BILLGREN holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel by BILLGREN to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Consumers have the right to return the order within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact by BILLGREN in order to get an address to send the goods to. Return shipping is paid by the consumer. If an item is damaged during transport, by BILLGREN should be contacted within 30 days for information about compensation.
8. WARRANTY WATCHES
Warranty term: Two year from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the "contact us" page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue.
Note that repair/replacements will be charged in the following cases, even during the warranty term.
The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
9. PERSONAL INFORMATION
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Data privacy is of high importance for byBILLGREN and we want to be open and transparent with our processing of your personal data.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to [email protected]
What are Cookies?
Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party cookies and third-party cookies for the main purposes of; web functionality, web statistics and advertising.
Some cookies are vital in order for the website to function properly. The cookies keep track of your settings and make your shopping experience more convenient by e.g. recognizing your device and remembering your preferences and settings.
Cookies are also used to collect usage data such as duration of session, pages viewed, if a transaction was made or demographic data such as origin, gender and age. This information is used for analytical purposes and enables us to create the best shopping experience for you. The cookies we use do not collect any information that can be used to track or identify individuals.
Who is the controller of your personal data?
The Swedish company, by BILLGREN, is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.
For transfers outside the EEA, by BILLGREN will use Standard Contractual Clauses and Shields as safeguards for countries without adequacy decisions from the European Commission.
Who can access your data?
Your data will be shared within by BILLGREN. We never pass on, sell or swap your data for marketing purposes to third parties outside our company.
Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.
What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.
Storage period: We will process your personal data during the term of our contract (including two-year warranty period), we will thereafter erase your personal data.
Purpose of processing: When you sign up for news, invites and offers (direct marketing), we will process your personal data to provide the services as requested by you. Our direct marketing is based on profiling, which means that we will customize the information that you receive from us based on certain factors. We use the following types of personal data to compile a profile: your gender, your location, your previous purchases, your behavior on our website, and/or your previous behavior when receiving direct marketing from us.
Legal ground for processing: The processing is necessary for our legitimate interests to maintain good customer relations.
Storage period: If you opt-opt or unsubscribe from our marketing (including profiling), we will no longer process your personal data for this purpose. We will also erase your personal data, unless there is another legal ground for keeping your data (such as a valid purchase contract).
Purpose of processing: When you request support through our live chat or our other support channels, we will process your personal data to be able to assist you with the relevant matter
Storage period: We will erase your data, within six months after the relevant matter has been finally resolved.
Purpose of processing: If you have initiated a purchase at our website and if you have provided your email address in connection therewith but have not completed the final step of your purchase, we will send you an e-mail with a link to your shopping cart for the purposes of reminding you of your uncompleted purchase.
Legal ground for processing: The processing is necessary for our and your legitimate interest to remind you of your uncompleted purchase.
Storage period: We will erase your data, within one month after checkout reminder, unless there is another legal ground for keeping your data (such as a valid purchase contract) Opt-out is made possible by contacting [email protected]
Purpose of processing: When browsing our website, we will process your personal data to improve our website and for marketing purposes.
Legal ground for processing: The processing is necessary for our legitimate interests to improve our website and for retargeting. Please see more under “Cookies.”
Storage period: Please see more under “Cookies.”
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact by BILLGREN and we will provide you with your personal data via e-mail.
Right to portability:
Whenever by BILLGREN processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.
If you have a by BILLGREN account you can contact us to edit your personal data on your account.
Right to erasure:
You have the right to erase any personal data processed by BILLGREN at any time except for the following situations:
*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with by BILLGREN, regardless of the payment method
*if you are suspected or have misused our services within the last four years
*your debt has been sold to a third party within the last three years or one year for deceased customers
*your credit application has been rejected within the last three months
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on by BILLGREN's legitimate interest. by BILLGREN will not continue to process the personal data unless we can demostrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by the following means:
* following the instruction in each marketing emails
Right to restriction:
You have the right to request that by BILLGREN restricts the process of your personal data under the following circumstances:
* if you object to a processing based by BILGREN's legitimate interest, by BILLGREN shall restrict all processing of such data pending the verification of the legitimate interest.
* if you have claim that your personal data is incorrect, by BILLGREN must restrict all processing of such data pending the verification of the accuracy of the personal data.
* if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
* if by BILLGREN no longer needs the personal data but it is required by you to defend legal claims.
Right to complain with a supervisory authority:
If you consider by BILLGREN to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.
by BILLGREN has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
10. DELIVERY AND CANCELLATIONS
by BILLGREN ships worldwide. We offer free shipping within EU.
USA: Free shipping orders over 500 SEK.
NORWAY: Free shipping orders over 500 SEK.
SWITZERLAND: Free shipping orders over 500 SEK.
Deliveries are made in cooperation with the postal services and their partners have the right to cancel purchases and return delivered goods by contacting by BILLGRENS’s customer service or using the contact form on by BILLGREN's website within 30 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the cost and risk for transporting the returned goods to by BILLGREN.
In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with by BILLGREN either by email or telephone. If a product has been discontinued by BILLGREN has the right to cancel the purchase and refund the paid amount to the customer. by BILLGREN will notify the customer of a replacement or equivalent products if available.
11. COMPLAINTS TERMS
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 30 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page or mail ([email protected]). Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to by BILLGREN should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults, by BILLGREN has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
by BILLGREN responsibility for errors in connection to delivery is limited to existing conditions of sale. by BILLGREN bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
13. FORCE MAJEURE
by BILLGREN shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
14. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by by BILLGREN or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of by BILLGREN.
The www.bybillgren.com website may include user generated content from for example social media applications. by BILLGREN does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
15. RETENTION OF TITLE
All products remain in by BILLGREN property until full payment is made.
All attempts at fraud reported to the authorities and by BILLGREN reserves the right to cancel the purchase if any suspicion is raised.
17. GOVERNING LAW AND JURISDICTION