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Your privacy is important to us at By Billgren. In this privacy policy we describe what personal data we collect, why we process it, how long it is stored and what rights you have.
The policy applies when you visit bybillgren.com, shop with us, contact our customer service, subscribe to our newsletter, participate in competitions or otherwise use our services.
BY BILLGREN AB, corporate ID number 559169-9854, is the data controller for the processing of your personal data.
Contact details:
BY BILLGREN AB
East Förstadsgatan 2
211 31 Malmo
Email: [email protected]
Phone: +46 406 213 344
We collect personal data that you provide to us, for example when you make a purchase, contact us, sign up for our newsletter or participate in a competition or campaign.
We may process the following data:
Contact details
Name, address, email address and telephone number.
Order and purchase information
Information about which products you have purchased, order number, delivery details, payment method, any engraving text and information needed to handle returns, complaints or customer service matters.
Payment information
When you make a purchase, necessary information is shared with our payment providers. Payment details, such as card details or bank information, are handled by the payment provider you select at checkout. When paying by invoice, social security numbers may be processed by the payment provider.
Communication with us
Information you provide when you contact our customer service via email, phone, chat, social media or other contact methods.
Marketing information
Information such as email address, name, purchase history, campaign interactions and preferences, for example if you subscribe to our newsletter or participate in a campaign.
Technical information and web data
When you visit our website, we may collect technical information about your device, browser, IP address, browsing history, click behavior, and how you use the website. This is done, among other things, through cookies and similar technologies.
We process your personal data to be able to give you a safe, smooth and personal experience at By Billgren.
We use the data to:
We process your personal data based on various legal grounds according to GDPR.
Fulfillment of contracts
When you shop with us, we need to process your information to be able to complete the purchase, deliver your order and handle any returns, complaints or customer service matters.
Legal obligation
Certain information needs to be saved so that we can comply with laws and regulations, such as the Accounting Act.
Legitimate interest
We may process personal data when we have a legitimate interest, for example to provide customer service, improve our website, analyze sales, prevent fraud and send relevant marketing to existing customers.
Consent
In some cases, we process your data based on your consent, for example when you accept certain cookies or actively sign up for newsletters. You can withdraw your consent at any time.
If you sign up for our newsletter, we will use your email address and any other information you provide to send you inspiration, offers, product news and promotions from By Billgren.
We may also use information about previous purchases and how you interact with our mailings to customize the content so that it is more relevant to you.
You can unsubscribe from newsletters and marketing emails at any time via the link at the bottom of each email. You can also contact us at [email protected] if you would like help ending the mailing.
Even if you unsubscribe from marketing, we may still send you important information related to your purchases, such as order confirmations, delivery information, or information about an ongoing customer service issue.
When you participate in a competition, promotion or offer, we may process the data needed to administer the participation, contact winners and deliver any prize.
This may include, for example, name, email address, telephone number, address and information related to the competition or campaign.
We use cookies and similar technologies to make the website work, to improve your experience and to analyze how our website is used.
Some cookies are necessary for the website to function, such as for shopping cart and checkout. Other cookies are used for analytics, personalization and marketing. These are only used when there is a legal basis, such as consent where required.
You can change or revoke your cookie settings yourself via the website's cookie settings or in your browser.
We never sell your personal information.
However, we may share personal data with trusted partners and suppliers when necessary to enable us to operate our business and deliver our services to you.
It could be, for example:
These suppliers may only process your data in accordance with our instructions and for the purposes for which they are engaged.
Some of our suppliers or systems may process personal data outside the EU/EEA. If such a transfer occurs, we ensure that appropriate safeguards are in place under applicable data protection legislation, such as the EU Commission's standard contractual clauses or other approved transfer mechanisms.
We do not store your personal data for longer than is necessary for the purpose for which it was collected.
This means, for example, that:
When the data is no longer needed, it is deleted or anonymized.
We protect your privacy and work to ensure that your personal data is handled safely and securely.
We use technical and organizational security measures to protect the data against unauthorized access, loss, modification or dissemination. Only people who need the data to perform their jobs have access to it.
You have several rights under data protection legislation. Among other things, you have the right to:
If you would like to exercise any of your rights, please contact us at [email protected] .
We may need to ask you to confirm your identity before we can process your request. We will respond to your request in accordance with applicable data protection legislation.
If you think we are processing your personal data incorrectly, please contact us so that we can help you.
You also have the right to file a complaint with the Swedish Data Protection Authority, IMY, which is Sweden's data protection supervisory authority. IMY recommends that you first contact the organization that processes the personal data before filing a complaint.
We may update this privacy policy as necessary, for example if we change how we process personal data or if legal requirements change.
The latest version is always published on bybillgren.com.
If you have any questions about this privacy policy, how we process your personal data or want to exercise any of your rights, you are always welcome to contact us.
BY BILLGREN AB
East Förstadsgatan 2
211 31 Malmo
Email: [email protected]
Phone: +46 406 213 344
Last updated: May 11, 2026